October 3, 2025

Cognigy Moves U.S. Headquarters to Plano, Texas

Plano, Texas, October 3, 2025

News Summary

Cognigy, an AI startup specializing in customer service automation, is relocating its U.S. headquarters from San Francisco to Plano, Texas. The move is motivated by the desire for expansion, access to talent, and a favorable business environment. The company plans to hire around 50 employees in North Texas in the short term, with long-term projections estimating a workforce of 150 to 200 employees over the next three years. Cognigy, which maintains its global headquarters in Germany, has raised approximately $175 million in funding and serves notable clients like Toyota and Nestle.

Plano, Texas — Cognigy, an artificial intelligence startup focused on customer-service automation, is moving its U.S. headquarters from San Francisco to Plano, Texas, citing room for expansion, access to talent and a business-friendly environment as key reasons for the relocation.

Key facts and immediate plans

The company’s global headquarters remains in Germany. The relocation site in Plano provides room for expansion, and the company plans to employ around 50 workers in North Texas within the next three to four months. Long-term hiring projections estimate the workforce will grow to approximately 150 to 200 employees over the next three years, with hiring focused on areas such as marketing.

Cognigy has raised approximately $175 million in funding, including a $100 million round last year, and lists notable customers including Toyota, Nestle, DHL, Frontier Airlines, and Bayer. The San Francisco office will remain operational during the transition period before being phased out. Cognigy operates additional offices in the U.K., Australia, and Japan.

Why Plano and North Texas

Company leadership identified North Texas as a location that offers a business-friendly atmosphere and access to local and regional talent. The region’s strong university presence was cited as a contributing factor to the move. Plano’s available office space and room for future expansion were listed as practical considerations in selecting the new U.S. headquarters site.

The Dallas-Fort Worth area has been attracting company hubs across multiple industries, particularly technology. Recent moves mentioned alongside Cognigy’s relocation include other companies selecting North Texas for new or expanded operations.

Operations, product and customers

Cognigy offers an AI agent platform designed for contact centers, serving as a “digital workforce” providing phone and chat support with availability in over 100 languages. The product is positioned to function as part of contact-center operations, handling customer interactions across multiple channels and languages.

Notable customers of Cognigy include Toyota, Nestle, DHL, Frontier Airlines, and Bayer, reflecting adoption among large corporations across several industries. The company lists additional offices in the U.K., Australia, and Japan, indicating a global presence alongside the maintained global headquarters in Germany.

Transition and staffing timeline

The company plans to staff approximately 50 workers in North Texas within the next three to four months as the initial phase of U.S. headquarters operations. Long-term projections estimate a workforce expansion to approximately 150 to 200 employees over the next three years, with early hiring emphasis on marketing roles among other functions. The existing San Francisco office will remain operational during the transition period before being phased out.

Context and comparable moves

The relocation follows a broader pattern of companies shifting or adding U.S. headquarters or major operations to the Dallas-Fort Worth area. Examples cited in the regional context include other businesses that have announced moves to North Texas in recent months.

Cognigy’s funding background — approximately $175 million in funding, including a $100 million round last year — supports the company’s expansion plans and operational investments tied to the Plano relocation.

Contact center technology landscape

The move aligns with growing demand for automated customer service tools and AI-driven contact center solutions. By positioning its U.S. headquarters in Plano, Cognigy intends to leverage local hiring pools and regional growth to expand its product and sales footprint in North America while maintaining its global headquarters in Germany and offices in the U.K., Australia, and Japan.

FAQ

Where is Cognigy moving its U.S. headquarters?: Cognigy, an artificial intelligence startup focused on customer-service automation, is moving its U.S. headquarters from San Francisco to Plano, Texas.
Where is the company’s global headquarters?: The company’s global headquarters remains in Germany.
How many workers does the company plan to employ in North Texas soon?: The company plans to employ around 50 workers in North Texas within the next three to four months.
What are the long-term hiring projections?: Long-term hiring projections estimate the workforce will grow to approximately 150 to 200 employees over the next three years.
How much funding has Cognigy raised?: Cognigy has raised approximately $175 million in funding, including a $100 million round last year.
Which notable customers use Cognigy?: Notable customers of Cognigy include Toyota, Nestle, DHL, Frontier Airlines, and Bayer.
Will the San Francisco office close immediately?: The San Francisco office will remain operational during the transition period before being phased out.
Where else does Cognigy operate offices?: Cognigy operates additional offices in the U.K., Australia, and Japan.
What does Cognigy’s platform do?: Cognigy offers an AI agent platform designed for contact centers, serving as a “digital workforce” providing phone and chat support with availability in over 100 languages.
Why did the company choose Plano?: The relocation site in Plano provides room for expansion.

Key facts at a glance
Feature	Detail
Relocation	Moving its U.S. headquarters from San Francisco to Plano, Texas
Global headquarters	Remains in Germany
Initial hiring	Plans to employ around 50 workers in North Texas within the next three to four months
Long-term hiring	Approximately 150 to 200 employees over the next three years
Funding	Has raised approximately $175 million in funding, including a $100 million round last year
Notable customers	Toyota, Nestle, DHL, Frontier Airlines, and Bayer
Other offices	U.K., Australia, and Japan
Platform	AI agent platform for contact centers serving as a “digital workforce” with availability in over 100 languages
San Francisco office	Will remain operational during the transition period before being phased out

Deeper Dive: News & Info About This Topic

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Cognigy Moves Headquarters to Plano, Texas

Additional Resources

Author: STAFF HERE DALLAS WRITER

DALLAS STAFF WRITER The DALLAS STAFF WRITER represents the experienced team at HEREDallas.com, your go-to source for actionable local news and information in Dallas, Dallas County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the State Fair of Texas, Deep Ellum Arts Festival, and Dallas International Film Festival. Our coverage extends to key organizations like the Dallas Regional Chamber and United Way of Metropolitan Dallas, plus leading businesses in telecommunications, aviation, and semiconductors that power the local economy such as AT&T, Southwest Airlines, and Texas Instruments. As part of the broader HERE network, including HEREAustinTX.com, HERECollegeStation.com, HEREHouston.com, and HERESanAntonio.com, we provide comprehensive, credible insights into Texas's dynamic landscape.

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