Dallas, Texas, February 2, 2026

WebCE has achieved a remarkable milestone by winning the Gold Stevie® Award for Contact Center of the Year at the annual Stevie Awards. This marks their first Gold win and fifth overall Stevie Award. The Dallas-based company excelled in customer service, showcasing dedication and efficiency as evidenced by their impressive customer satisfaction scores and low call abandonment rate. The recognition reflects positively on the Dallas entrepreneurial community, emphasizing the importance of exceptional service. A gala event to celebrate the winners is planned for March at the Marriott Marquis Hotel in New York City.

WebCE Triumphs with Gold Stevie Award in Dallas

Local Business Achieves International Recognition for Customer Service Excellence

Dallas, Texas – In a noteworthy highlight for the Dallas entrepreneurial community, WebCE has achieved a significant milestone by winning the Gold Stevie® Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service. This achievement marks WebCE’s first Gold win and fifth overall Stevie Award in this competitive category, following prior years’ Silver and Bronze accolades. Such recognition not only underscores the effectiveness of local businesses but also exemplifies the resilience and determination of Dallas entrepreneurs in providing top-tier customer service on a national scale.

The Stevie Awards are renowned globally, celebrating exceptional performance and innovation among customer service, contact center, business development, and sales professionals. The 2026 competition attracted more than 2,100 nominations from organizations across 41 nations, highlighting the level of competition faced by candidates these awards represent.

Exceptional Service Against Industry Standards

Judges specifically lauded WebCE’s Support Services team for their commitment to delivering outstanding, people-first service, which is evidenced by their impressive results. From 2023 to 2025, WebCE has demonstrated a strong improvement in customer service efficiency by reducing its average time to answer incoming calls by 14 seconds, bringing the average down to just 29 seconds. This efficiency translated into a remarkably low call abandonment rate of only 1.5%, significantly outpacing the 5% industry standard.

High Customer Satisfaction Rates

Customer satisfaction is paramount in the competitive education industry, and WebCE has consistently excelled in this area. The company attained a 95% Customer Satisfaction Score (CSAT), far exceeding the industry average of 74%. This achievement reflects the company’s continuous efforts to enhance the customer experience, demonstrating how effective customer engagement strategies can substantially impact business outcomes.

A Recognition Gala to Celebrate Achievements

The recognition of WebCE’s achievements will culminate in a gala event, where winners will be celebrated on March 5 at the Marriott Marquis Hotel in New York City. This event is expected to attract over 300 professionals from various sectors globally, serving as an opportunity for further networking and collaboration within the industry.

Company Overview and Industry Impact

WebCE is a prominent provider of online professional education courses across a spectrum of industries, including insurance, financial services, real estate, tax, and funeral services. By offering these courses, WebCE assists individuals in meeting compliance requirements and advancing their careers, thereby contributing to the broader Dallas County economy and setting a standard for quality education resources in Texas.

Enhancing Economic Growth and Innovation

The recognition of WebCE aligns with a growing acknowledgment of the role of innovative and customer-focused businesses in driving economic growth in Dallas. As small businesses like WebCE thrive, they foster employment and community development, highlighting the importance of limited regulation in supporting entrepreneurial success. Their notable achievements serve as a model for other businesses striving for excellence while navigating the ever-evolving landscape of customer service and professional education.

Conclusion: Supporting Local Businesses

WebCE’s recent Gold Stevie Award adds to the proud tradition of entrepreneurial achievement in Dallas, showcasing how dedication to exceptional service and operational efficiency can lead to meaningful recognition on the global stage. As we celebrate local businesses, let this serve as a reminder of the vital role they play in our economy. Supporting these enterprises is essential for fostering an environment where innovation and resilience can continue to thrive. Engage with your local establishments and contribute to the vibrant economic future of Dallas.

Frequently Asked Questions (FAQ)

What is the Stevie® Award?

The Stevie® Awards are globally recognized honors for customer service, contact center, business development, and sales professionals. They are among the world’s top awards in these categories.

How many nominations were considered in the 2026 Stevie Awards?

Over 2,100 nominations from organizations across 41 nations and territories were considered in the 2026 competition.

What is WebCE’s achievement in the 2026 Stevie Awards?

WebCE won a Gold Stevie® Award in the Contact Center of the Year category, marking their first Gold win and fifth overall Stevie Award in this category.

When and where will the Stevie Awards gala event take place?

The Stevie Awards gala event will be held on March 5 at the Marriott Marquis Hotel in New York City.

What services does WebCE provide?

WebCE offers online professional education courses across various industries, including insurance, financial services, real estate, tax, and funeral services, helping individuals meet compliance requirements and advance their careers.

Key Features of WebCE’s Achievement

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Author: STAFF HERE DALLAS WRITER

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